Terms & Conditions
By using this site you are acknowledging that you have read and agree with the following terms and conditions. These terms and conditions may be changed or added to at any time.
Ordering online with us is safe and secure. Nicole van der Wolf Jewellery accepts most major Debit and Credit cards. Card payments are processed through Shopify.
You may also pay for your purchase using PayPal. PayPal enables any individual with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card or bank details are never shared with Nicole van der Wolf Jewellery, and you’re 100% protected against unauthorised payments sent from your account.
If you do not wish to place your order online then simply note the codes of the products you wish to purchase and email us on firstname.lastname@example.org. We will send you payment details and prepare your order. On receipt of payment, the goods will then be sent to you. Note that goods will not be shipped until payment has been received.
Bespoke and special orders
Bespoke and special orders are agreed and signed off by the client in advance and a minimum deposit of 50% must be paid before work can commence. This is your commitment to the commission and is non-refundable. The balance will be charged on completion of the work and payment must be received before the item/s are dispatched/collected.
Delivery time and shipping details will be discussed and agreed.
Commissioned pieces cannot be cancelled or refunded once you have signed off the design, paid a deposit and work has commenced.
Commissioned pieces cannot be refunded or exchanged.
Special orders cannot be cancelled or refunded once payment has been made. This is your agreement and commitment to the order.
Due to the handmade nature of the jewellery and unique character of gems, colours and tones may vary from those pictured on the website. In addition variations in monitor, browser or software calibrations on your browsing device may cause variations in image and colour of items shown digitally, for which Nicole van der Wolf Jewellery cannot accept responsibility.
We attempt to be as accurate as possible in the description of our products, however, as with all handmade pieces each one is individual, just like you. Please expect some minor differences to the image due to the organic nature of the process in creating these wonderful pieces.
If for any reason you are not happy with your order please contact us within 30 days of purchase to discuss an exchange. Please refer to the ‘Exchanges, Returns and Refunds’ policy for purchases exempt of exchange or refund. Please refer to the individual product dimensions provided for the actual size of each piece.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information or personal information on this site.